Disaster Relief Information
Support For Individuals Affected By Severe Weather and Floods
UnitedHealthcare is deeply concerned for the health, safety and well-being of its members who may be affected by the ongoing severe weather and floods in numerous states across the country. The company has taken the following actions:
Support includes assisting health plan participants who may need to make alternate arrangements to access care and early prescription refills, as well as offering a free emotional-support line to help people who might be affected.
- Help Finding a Network Care Provider, Early Refills: Plan participants who need help finding a care provider in the UnitedHealthcare network or obtaining early prescription refills can call customer care at the number located on the back of their health plan ID cards.
Misplaced your ID card? Call 866-633-2446, 8 a.m.-8 p.m. (in the local time zone), Monday through Friday. People enrolled in Medicaid, employer-sponsored and individual health plans (except Medicare) who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App StoreOpens a new window and the Android Market on Google PlayOpens a new window.
- For UnitedHealthcare Medicare & Retirement members
Per Centers for Medicare & Medicaid Services (CMS) requirements, for those members in evacuation areas and/or directly impacted in a material way by the emergency:
- Allow Part A and Part B and supplemental Part C plan benefits to be furnished at specified non-contracted facilities (note that Part A and Part B benefits must, per 42 CFR §422.204(b)(3), be furnished at Medicare certified facilities);
- Waive in full, requirements for gatekeeper referrals where applicable;
- Temporarily reduce plan-approved out-of-network cost-sharing to in-network cost-sharing amounts;
- Waive the 30-day notification requirement to enrollees as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the enrollee.
For the General Public
- Free emotional-support help line: The toll-free number, 866-342-6892, will be open 24 hours a day, 7 days a week, for as long as necessary. The service is free of charge and open to anyone, including individuals who are not UnitedHealthcare members.