Disaster Relief Information

UnitedHealthcare Provides Support for People Affected by Hurricane Michael

UnitedHealthcare is deeply concerned for the health, safety and wellbeing of individuals who may be affected by Hurricane Michael. The company has taken the following actions as part of its commitment to supporting members and others in Florida, Alabama and Georgia, who might be affected by the storm:


  • Help finding a network care provider, early refills: Members who need help finding a care provider in the UnitedHealthcare network or obtaining early prescription refills can call customer care at the number located on the back of their health plan ID cards. No matter where members are, they can access UnitedHealthcare’s national network of providers. Visit myuhc.com® for a full list of network providers.  

  • Help for members who may have misplaced their ID cards: Call 866-633-2446, 8 a.m.-8 p.m. (in the local time zone), Monday through Friday. People enrolled in Medicaid, employer-sponsored and individual health plans (except Medicare) who have a smartphone can download the free Health4Me app, which provides instant access to their ID card, network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple iTunes App StoreOpens a new window and the Android Market on Google PlayOpens a new window.

Broader Community Resources

  • Free emotional-support help line: The toll-free number, 866-342-6892, will be open 24 hours a day, 7 days a week, for as long as necessary. The service is free of charge and open to anyone, including individuals who are not UnitedHealthcare members.

Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.comOpens a new window.

The company will continue to monitor this evolving situation and adjust our response as necessary.