Talk to a doctor from home using telehealth services

Telehealth gives you access to health care providers from the comfort of your home. You can use digital audio-visual technologies, like FaceTime, Skype, Zoom or telehealth applications for your visit. If you think you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, be sure to call your doctor right away. 

Many health care providers may be able to provide telehealth visits for a variety of care needs, including routine medical care, urgent care or COVID-19-related visits. Watch a video about telehealth to learn what to expect when you visit with a doctor virtually from home. Review the options below to learn more about telehealth options and coverage. 

Virtual visits for 24/7 urgent care

With Virtual Visits, you can talk to a health care provider online, 24/7 for urgent care needs, like seasonal flu, allergies, pink eye and more. Urgent care visits are available through our preferred telehealth partners, including Teladoc, American Well, Doctor On Demand and other partners. 

Through September 30, 2020,1 many of our members can access the Virtual Visit benefit offered through one of the UnitedHealthcare preferred partners with no cost-sharing. This coverage applies to Individual and Group Market health plan members. Sign in to your health plan account to understand and access your Virtual Visit benefit. 

For Medicare Advantage and Medicaid members, you can continue to access your existing virtual visit benefits offered through one of our designated partners without cost-sharing. 

Telehealth visits with your local providers

UnitedHealthcare Medicare Advantage and Individual and Fully Insured Group Market health plans will continue to extend its temporary cost-share (copay, coinsurance or deductible) waiver for telehealth services, as described below. State-specific and Medicaid rules, regulations, date limitations or exclusions may also apply, so please review the UnitedHealthcare Community plan website and your state’s site for the latest applicable information. 

The following cost-share waiver applies to related visits for medical; outpatient behavioral; physical, occupational and speech therapy; chiropractic therapy; home health; remote patient monitoring; dental; vision; and hearing. Benefits will be reviewed in accordance with the member’s health plan, if applicable.

  • UnitedHealthcare Medicare Advantage:
    • For out-of-network telehealth services for COVID-19 and non-COVID-19 visits, UnitedHealthcare is waiving cost-share through July 24, 2020.1 
    • For network-only telehealth services for COVID-19 and non-COVID-19, UnitedHealthcare will extend the cost-share waiver through Sept. 30, 2020.1
  • UnitedHealthcare Individual and Fully Insured Group Market health plans, with opt-in available for self-funded employers:
    • For out-of-network telehealth services for COVID-19 visits, UnitedHealthcare is waiving cost-share through July 24, 2020.1 Please note out-of-network telehealth services for non-COVID-19 visits are not included within the cost-share waiver and will be processed in accordance with your health benefits plan.
    • For network-only telehealth services for COVID-19 and non-COVID-19 visits, UnitedHealthcare will extend the cost-share waiver through Sept. 30, 2020.1

For benefits coverage information, please sign in to your health plan account or review additional coverage options that may be available. 

Take care of your emotional health

In a stressful time, it can be hard to cope. Talking to someone may help you feel better. Here are some ways to connect and take care of yourself. 

  • Our free 24/7 emotional support line is here for you to call any time at 866-342-6892. This Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone.
  • An on-demand emotional support mobile app called Sanvello, is available to many members to help you cope with stress, anxiety and depression. Eligible UnitedHealthcare members must register using their UnitedHealthcare member card. If you were using Sanvello for free, which was available until June 30, 2020, be sure to go into your account to register your insurance information, which will help ensure eligibility and adjust your account appropriately to maintain access.
  • The National Suicide Prevention Lifeline offers 24/7 support through an online chat called Lifeline Chat. You can also call 1-800-273-8255 or 1-800-799-4889 (TTY) for support. 
  • The Crisis Text Line is a free resource available 24/7 to help you connect with a crisis counselor Text “Home” to 741741

Get help to understand your benefits

If you have questions about your benefits, sign in to your health plan account or call the number on your member ID card. We can help you understand your coverage, find a health care provider or connect you with a nurse.

We're listening

We’re committed to keeping you up to date on COVID-19. We’re taking note of your questions and working hard to provide answers. Let us know how we’re doing.

We’re making daily updates to the site. Please check back often for the latest information. 

Footnote

  1. This date is subject to change based on federal or state guidance.

Disclaimers

This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative or call the number on your member ID card. Brands are the property of their respective owners.