Check your options for care. Choose your care provider. Go for better health.

Know your care options before you go

Before you wait for hours in the ER and end up with a sizable bill, there might be options that save you money. In fact, you could save up to $1,800 by choosing an alternative.1 First, call your primary care provider (PCP) or family doctor.  Many doctors offer same-day appointments, but if that's not possible, you may be able to receive fast, professional care for much less at an urgent care center, convenience care clinic or an online doctor visit.

Check your options for care

When you need care, call your PCP or family doctor first. Your physician has easy access to your records, knows the bigger picture of your health, and many offer same-day appointments to meet your needs. When seeing your physician is not possible it's important to know your quick care options to find the place that's right for you and help avoid financial surprises. Compare your choices today.
Quick care options with symptoms and average costs
Quick Care Options Needs or Symptoms

Average Cost2

Virtual Visits

Anywhere, anytime online doctor visits.

  • Cold
  • Flu
  • Fever
  • Pinkeye
  • Sinus problems

Less than $503

Convenience Care Clinic

Treatment that's nearby.


  • Skin rash
  • Flu shot
  • Minor injuries
  • Earache


Urgent Care Center

Quick after-hours care.


  • Low back pain
  • Respiratory (cough, pneumonia, asthma)
  • Stomach (pain, vomiting, diarrhea)
  • Infections (skin, eye, ear/nose/throat, genital-urinary)
  • Minor injuries (burns, stitches, sprains, small fractures)


Emergency Room

Care for serious needs.


  • Chest pain
  • Shortness of breath
  • Severe asthma attack
  • Major burns
  • Severe injuries
  • Kidney stones


Freestanding ERs

Many people have been surprised by their bill after visiting a freestanding emergency room (FSER). FSERs, sometimes referred to as urgency centers, typically bill at ER rates (or higher) and can be $1,800 or more than an Urgent Care Center. Neither located in nor attached to a hospital, FSERs are able to treat similar conditions as an ER but do not have an ER’s ability to admit patients.

Ask before you enter:

  • Is this an urgent care center or ER?
  • Is this facility a network provider?

Choose your care provider

See your primary care provider (PCP) whenever possible. Your PCP knows you best, and many offer same-day appointments. If your PCP isn't available, it's important to know you have other options when seeking care that's right for you and your budget.

Provider Search

Choose a convenience care clinic, urgent care center or emergency room near you from a nationwide network of 854,140 doctors and health care professionals.

Virtual Visits

Talk to a doctor from your mobile device or computer 24/7. Doctors can diagnose and treat a wide range of non-emergency medical conditions and even write a prescription.

Not sure where to go?

Call the number on your health plan ID card to talk with a health professional.

Go for better health

If you are experiencing any life-threatening symptoms, call 911 immediately. But if it's not an emergency, comparing care options could help save you time, money and frustration. UnitedHealthcare makes finding your best option easy — and getting there even easier. After choosing your preferred provider, simply select the location of your choice to view a map for easy directions


  1. Source 2017: Average allowed amounts charged by UnitedHealthcare Network Providers and not tied to a specific condition or treatment. Actual payments may vary depending upon benefit coverage. (Estimated $1,800.00 difference between the average emergency room visit and the average urgent care visit.) The information and estimates provided are for general informational and illustrative purposes only and is not intended to be nor should be construed as medical advice or a substitute for your doctor’s care. You should consult with an appropriate health care professional to determine what may be right for you. In an emergency, call 911 or go to the nearest emergency room.
  2. Information about treatment costs are estimates and reflect the average costs of guidance and care delivered through UnitedHealthcare owned and contracted service providers to members of UnitedHealthcare health plans. Costs for specific guidance and treatments may be higher or lower than the costs represented here. Emergency room cost estimates include facility charge and initial physician consultation.
  3. The Designated Virtual Visit Provider’s reduced rate for a Virtual Visit is subject to change at any time.


Virtual visits are not an insurance product, health care provider or health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits and urgent care visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.

Check your official health plan documents to see what services and providers are covered by your health plan.

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.