"Using My Benefits" Transcript
[Background music. Animated whiteboard with hand drawing icons and illustrations. A desk in someone’s home with a computer on it.]
So you enrolled in a UnitedHealthcare plan. You got your card. We're happy to see you. Now, you probably want to know how your benefits work.
[Camera zooms “into” the computer screen and shows myuhc.com® represented as a small town.]
Well, you’ve come to the right place. Simply log in through your member website, myuhc.com, or download the mobile app to get the most out of your benefits.
The first thing you need to know is what’s covered under your plan.
You can search for network doctors, clinics and hospitals, tests, services and treatments, or conditions. Maybe you're not sure if you need to go to the doctor at all. With NurseLine, you can talk with a nurse on the phone 24/7. Or chat with one online. You could save time, money and worry.
You can check myuhc.com to see if your local pharmacy is in our network. You can also check to see if your medications are covered, and find lower-cost options, like generics.
When it's time for managing your benefits and paying your bills, we’ve got a handy tool for that. We can help you track the whole process, from start to finish. You can view the status of your claims, and track payments. If you have a balance, you can even pay your bills online.
Okay, so now you know about managing your benefits. But staying healthy to begin with is even better. Exercising and eating right are a great start…but getting regular checkups and screenings is also important. There’s plenty about that at myuhc.com, too. You’ll find information on preventive care that may keep small problems from becoming big ones.
The best part is that most preventive care services are available at no cost to you when you use network providers.
If you have questions about your benefits, check the website or give us a call at the Member number on your ID card. We’re here to help.
Be sure to check out our other videos on the UnitedHealthcare YouTube channel to learn even more about using your new plan.
Thanks for watching!
NurseLineSM is for informational purposes only. Nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor's care. NurseLine services are not an insurance program and may be discontinued at any time.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. Health Plan coverage provided by or through a UnitedHealthcare company.
© 2016 United HealthCare Services, Inc.